--- title: "SAP RISE: Is there a role for a customer’s basis team?" description: SAP customers realise that SAP RISE is not a ‘drive away, no more to pay’ IaaS/SaaS offering. image: https://www.legupsoftware.com/hubfs/SAP%20RISE_is%20there%20a%20role%20for%20a%20customer%E2%80%99s%20basis%20team_2024-11-18.jpg --- [![logo](https://www.legupsoftware.com/hs-fs/hubfs/Website,%20Dec%202022/Assets/logo.png?width=300&height=61&name=logo.png "logo")](https://www.legupsoftware.com) - [Home](https://www.legupsoftware.com) - [Solutions](https://www.legupsoftware.com/solutions) - [For SAP Adminstrators](https://www.legupsoftware.com/expert_insights/solutions#administrators2) - [For SAP Basis Teams](https://www.legupsoftware.com/expert_insights/solutions#basis-teams2) - [For SAP Developers](https://www.legupsoftware.com/expert_insights/solutions#developers2) - [For SAP Support Teams](https://www.legupsoftware.com/expert_insights/solutions#support-teams2) - [For SAP Security Teams](https://www.legupsoftware.com/expert_insights/solutions#security-teams2) - 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By [Rick Porter](https://www.legupsoftware.com/expert_insights/author/rick-porter) November 21, 2024 2 Minute Read **SAP customers realise that SAP RISE is not a ‘drive away, no more to pay’ IaaS/SaaS offering. They are also becoming more aware of their own roles and responsibilities in the management and operations of their subscribed systems. For example, the idea that the basis team can be scaled way back or even eliminated is no longer entertained. It is quite well understood now that many basis responsibilities remain with the customer.** \*Note: SAP RISE Private Edition is now simply called SAP RISE. The public cloud version is SAP GROW. ## RISE Roles and Responsibilities SAP’s Roles and Responsibilities document outlines what SAP operations and infrastructure tasks are included, what are optional, and what aren’t in a standard RISE agreement. Although most activities that aren’t included can be included as an additional purchased SAP Cloud Application Service (CAS), they remain the customer’s responsibility. The customer can contract SAP to include them, contract with an external MSP, or carry out these tasks with internal resources. Many of these are SAP basis activities. *You can view and download the document from the SAP S/4HANA, and ERP Cloud Services Documentation web-site.* [*RISE with SAP S\_4HANA Cloud, private edition and SAP ERP, tailored option Roles and Responsibilities*](https://www.sap.com/sea/about/agreements/policies/hec-services.html?search=RISE&sort=latest_desc&pdf-asset=780c2236-cc7e-0010-bca6-c68f7e60039b&page=1)*.* ## RISE SAP Basis Activities Although the standard SAP Roles and Responsibilities document clearly states what tasks are included, the details of these tasks are not so clear. The same goes for the CAS packages. The CAS descriptions could be more specific, and what can be included needs to be clarified. Nevertheless, several areas remain the customer’s own basis team’s responsibility. ### Security patch management SAP will apply critical security patches (CVSS 8 or 9+), but only those that can be automatically applied. The customer is responsible for any additional remediation, any non-critical patches, and testing. ### TMS and transport migration The customer SAP basis team is responsible for migrating transports and related matters. The internal basis team is also responsible for RFC management. ### System refresh The customer’s SAP basis team is responsible for all but the database copy and some of the preparatory tasks. However, especially in complex environments, the customer’s basis team may have to prepare for these tasks to ensure the preparation is performed correctly. The customer’s basis team is responsible for pre and post-refresh activities. ### System monitoring The customer SAP basis team is responsible for system monitoring. The customer is responsible for memory management, sizing, and capacity planning. ### Roles & authorizations User role management is the customer’s responsibility. Often basis are involved in roles management. ## The Unexpected SAP basis engineers working on the customer side report a wide range of unexpected outcomes. For example, without access to the OS a task that would normally take 10 – 20 minutes now requires a ticket, a wait time, and often hand holding to be completed. Another unexpected outcome reported is often working with the SAP RISE basis consultants to instruct and handhold. It seems, in the worst case, senior experienced SAP basis engineers are required to keep an eye on and even guide and direct the junior RISE basis engineers supplied by the MSP hired by SAP to run your RISE systems. ## Third-Party Automation A range of third-party automation tools can assist. These tools reduce reliance on basis resources, ensure faster turnaround times, and guarantee consistent outcomes. Automation tools will continue to play a role, especially within RISE installations. We recommend the following: SAP system refresh automation - Libelle SystemCopy from [Libelle AG](https://www.linkedin.com/company/libelleag/) System monitoring - IT Conductor from [IT-Conductor Inc.](https://www.linkedin.com/company/it-conductor/) - Avantra from [Avantra](https://www.linkedin.com/company/avantra/) TMS/Transport migration - Rev-Trac from [Rev-Trac](https://www.linkedin.com/company/rev-trac/) - ActiveControl from [Basis Technologies](https://www.linkedin.com/company/basistechnologies/) Roles and authorisations - setQ from [VOQUZ Labs](https://www.linkedin.com/company/voquzlabs/) - Soterion from [Soterion](https://www.linkedin.com/company/soterion/) Security - smarterSec SAP security Platform from [smarterSec](https://www.linkedin.com/company/smartersec-gmbh/) ## About us. [Leg Up Software](https://www.linkedin.com/company/leg-up-software/) is an expert in SAP IT operational and infrastructure software automation solutions, including those that support SAP basis activities. We know the SAP operations and infrastructure automation solutions landscape and have already done the legwork identifying the best available solutions. We have excellent relationships with many software vendors, including those providing automated SAP vulnerability analysis mentioned here, and can negotiate an evaluation process that best suits your circumstances and budget. Why not set up a time to start the conversation by putting something in our calendar? [Chat with Rick](https://meetings.hubspot.com/rick255/calendar) [![Rick Porter](https://www.legupsoftware.com/hubfs/Rick_ANZSAP.jpg)](https://www.legupsoftware.com/expert_insights/author/rick-porter) #### Rick Porter With over two decades of working within the SAP ecosystem, Rick has met and worked with SAP IT professionals from broad backgrounds and experiences. Rick knows the stresses and strains experienced by those managing SAP systems and enjoys bringing these insights and reflections into conversations. Author ## Recommended For You [![](https://www.legupsoftware.com/hubfs/image.jpg)](https://www.legupsoftware.com/expert_insights/sap-rise-private-cloud-edition-is-it-driveaway-no-more-to-pay) [Software](https://www.legupsoftware.com/expert_insights/tag/software) [SAP](https://www.legupsoftware.com/expert_insights/tag/sap) [Automation](https://www.legupsoftware.com/expert_insights/tag/automation) 3 Min Read ### [SAP RISE Private Cloud Edition– Is it driveaway, no more to pay?](https://www.legupsoftware.com/expert_insights/sap-rise-private-cloud-edition-is-it-driveaway-no-more-to-pay) With SAP customers moving off ECC onto S/4 HANA Cloud over the next few years decisions will be made about ... [![Rick Porter](https://www.legupsoftware.com/hubfs/Rick_ANZSAP.jpg) Rick Porter August 15, 2024](https://www.legupsoftware.com/expert_insights/author/rick-porter) [![](https://www.legupsoftware.com/hubfs/dreamstime_m_171896495.jpg)](https://www.legupsoftware.com/expert_insights/how-configuration-drift-can-put-your-sap-s/4hana-system-at-risk) [SAP](https://www.legupsoftware.com/expert_insights/tag/sap) [Automation](https://www.legupsoftware.com/expert_insights/tag/automation) 3 Min Read ### [How Configuration Drift Can Put Your SAP S/4HANA System at Risk](https://www.legupsoftware.com/expert_insights/how-configuration-drift-can-put-your-sap-s/4hana-system-at-risk) [![Rick Porter](https://www.legupsoftware.com/hubfs/Rick_ANZSAP.jpg) Rick Porter May 30, 2025](https://www.legupsoftware.com/expert_insights/author/rick-porter) [![](https://www.legupsoftware.com/hubfs/SAP%20RISE_Don%E2%80%99t%20fire%20your%20security%20team%20just%20yet.2024-11-25.jpg)](https://www.legupsoftware.com/expert_insights/sap-rise-dont-fire-your-security-team-just-yet) [SAP](https://www.legupsoftware.com/expert_insights/tag/sap) [Security](https://www.legupsoftware.com/expert_insights/tag/security) [RISE](https://www.legupsoftware.com/expert_insights/tag/rise) 2 Min Read ### [SAP RISE: Don't fire your security team just yet.](https://www.legupsoftware.com/expert_insights/sap-rise-dont-fire-your-security-team-just-yet) [![Rick Porter](https://www.legupsoftware.com/hubfs/Rick_ANZSAP.jpg) Rick Porter November 25, 2024](https://www.legupsoftware.com/expert_insights/author/rick-porter) ![logo-footer](https://www.legupsoftware.com/hubfs/Website,%20Dec%202022/Assets/logo-footer.png) Melbourne VIC 3001 AUSTRALIA Phone: +61 3 9000 0958 Email: [info@legupsoftware.com](mailto:info@legupsoftware.com)   [John 3:16](https://www.kingjamesbibleonline.org/John-3-16/) - [Solutions](https://www.legupsoftware.com/solutions) - [For SAP Administrators](https://www.legupsoftware.com/expert_insights/solutions#administrators2) - [For SAP Basis Teams](https://www.legupsoftware.com/expert_insights/solutions#basis-teams2) - [For SAP Developers](https://www.legupsoftware.com/expert_insights/solutions#developers2) - [For SAP Support Teams](https://www.legupsoftware.com/expert_insights/solutions#support-teams2) - [For SAP Security Teams](https://www.legupsoftware.com/expert_insights/solutions#security-teams2) - Products - [Libelle SystemCopy](https://www.legupsoftware.com/product-libelle-systemcopy) - [Libelle DataMasking](https://www.legupsoftware.com/product-libelle-datamasking) - [Libelle EDIMON](https://www.legupsoftware.com/product-libelle-edimon) - [STA ITSM](https://www.legupsoftware.com/product-itsm-connector) - [VOQUZ samQ](https://www.legupsoftware.com/product-samq) - [Arch Floe](https://www.legupsoftware.com/product-floe) - [Arch Stelo](https://www.legupsoftware.com/product-stelo) - [Leg Up Software](https://www.legupsoftware.com/about) - [About](https://www.legupsoftware.com/about) - [Events](https://www.legupsoftware.com/events) - [Expert Insights](https://www.legupsoftware.com/expert_insights) - [Resource Library](https://www.legupsoftware.com/resources) - [Partners](https://www.legupsoftware.com/partners) - [Contact](https://www.legupsoftware.com/contact) Copyright © 2023 LegUpSoftware  ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Rick Porter", "url" : "https://www.legupsoftware.com/expert_insights/author/rick-porter" }, "dateModified" : "2024-11-21T03:41:48.023Z", "datePublished" : "2024-11-21T03:41:48.000Z", "headline" : "SAP RISE: Is there a role for a customer’s basis team?", "image" : [ "https://www.legupsoftware.com/hubfs/SAP%20RISE_is%20there%20a%20role%20for%20a%20customer%E2%80%99s%20basis%20team_2024-11-18.jpg" ], "mainEntityOfPage" : { "@id" : "https://www.legupsoftware.com/expert_insights/sap-rise-is-there-a-role-for-a-customers-basis-team", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.legupsoftware.com/hubfs/Website,%20Dec%202022/Assets/logo.png" }, "name" : "Leg Up Software" } } ```