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In today's digital landscape, SAP teams face numerous challenges in meeting the demands of digital transformation, improving quality, and reducing costs and risks. With limited key skills, rising demands, and increasing work volumes, achieving this combination of outcomes can be difficult.
SAP basis teams are constantly under pressure to meet the increasing demands placed on them. One of the major challenges they face is finding the time to perform system refreshes at a cadence that meets the needs of the business.
Discover the key to resolving SAP Incident tickets swiftly for optimal user experience and system stability. The ITSM Connector for SAP solutions is a certified SAP add-on that seamlessly integrates with nearly any ITSM system. Pre-built integrations are readily available for leading platforms such as ServiceNow, BMC Remedy, Cherwell, and more.
Highly skilled SAP basis resources are expensive and in short supply. Automating certain SAP basis tasks not only improves system quality but, importantly, also reduces reliance on the skills required. Automation in this area is potentially a critical risk mitigation strategy during a period when hiring and retaining skilled basis engineers is becoming increasingly difficult.
Resolving SAP Incident tickets quickly is critical to good user experience and for production system stability. However, poor incident ticket quality impairs speedy resolution. Slow incident resolution can result in users sitting idle or, worse, production systems off-line.
If your project and test teams are wanting more than the current annual system refresh you might be in trouble. IT professionals with SAP basis skills are in high demand. Often there are more tasks to go around than team members capable of performing them, and important tasks, such as regular system refreshment, for example, go undone. There are other priorities.