Webinar Registration Form
Give your support analysts a 'leg up' and your users a break!
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Webinar
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4:00PM - 5:00PM AEST
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Wednesday 26th July
SAP Incident Resolution: Enhance User Experience via ServiceNow ITSM Integration
How often do your SAP support analysts open support tickets and barely know what the issue is?
How many SAP users enjoy emailing, calling, or raising incident tickets?
In this webinar, you will learn how to establish a seamless integration between your SAP UI and your ServiceNow ITSM system, significantly improving SAP Incident ticket resolution times.
By automating the creation of high-quality incident tickets directly from the SAP UI, support analysts can quickly identify root causes and resolve issues faster.
Witness the positive impact automated ITSM ticketing and higher-quality incident tickets has on user satisfaction.
Attend this webinar to...
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Identify the challenges hindering the fast resolution of SAP incident ITSM tickets,
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Explore the remarkable difference a simple yet powerful integration can make in incident resolution times,
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Observe how detailed ITSM tickets are automatically generated, equipping support analysts with the necessary information to resolve incidents accurately the first time, and
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Experience a live demonstration showcasing the ease with which users can raise tickets and requests using the ServiceNow ITSM integration.
The ITSM Connector for SAP solutions is a certified SAP add-on that seamlessly integrates with nearly any ITSM system. Pre-built integrations are readily available for leading platforms such as ServiceNow, BMC Remedy, Cherwell, and more.
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