On Demand | Automated SAP Incident Ticketing: The Value of Integrating SAP and ServiceNow ITSM

Does any of the following about SAP incident ITSM tickets sound familiar?

🔹Incomplete fields
🔹Poor or wrong information
🔹Incorrect routing
🔹No screenshot
🔹System clogged with duplicates

Resolving SAP incident tickets quickly is critical to good user experience, efficient use of analyst time, and production system stability. Yet, poor ticket quality undermines resolution time. 

In this webinar you will learn how an integration between SAP and your ServiceNow ITSM system significantly improves SAP Incident ticket quality. Learn how high quality ITSM tickets are created automatically to overcome poor resolution times and relieve analyst frustration.

What you’ll take away:

🔹Discover why many SAP support ITSM tickets fall short of expectations
🔹Explore how detailed ITSM tickets can be generated automatically
🔹See how a simple yet powerful integration transforms ticketing efficiency
🔹Experience how effortlessly users can raise tickets during a live webinar demo of the ServiceNow ITSM integration
🔹Watch a real-time walkthrough of ticket creation from the user’s perspective

If you are looking for ways to improve SAP user experience, improve support SLAs, or make better use of analyst time, then this 45 min webinar is a must.

The ITSM Connector for SAP solutions is a certified SAP add-on and integrates easily with almost any ITSM system. Ready-to-run integrations are available for ServiceNow, BMC Remedy, Cherwell and many other ITSM systems.

We hope to see you there.